What is the minimum bet amount — does each game have its own limit?

Minimum bet amounts at 123av vary slightly by game or category, but limits are generally kept low — set with new members and players on a tight budget in mind. For Sports Betting, the minimum bet typically starts at ৳10. You can start with as little as ৳10 on a single cricket or football bet, including accumulators. For Live Casino table games, the minimum is usually ৳20 to ৳50 depending on the table — low-limit tables go even lower. Slots can be played from ৳10 per spin. Specialty live tables and VIP tables carry higher minimums. To check the minimum for any specific game, click the info button within that game — all the details are listed there. Keep in mind that smaller bets mean proportionally smaller returns, but starting small is always the smarter move.

How can I get help if something goes wrong — is support available late at night?

Yes, support at 123av is genuinely available 24 hours a day, 7 days a week — even at 3 AM, there will always be someone to help. There are a few ways to get assistance. The fastest option is live chat — look for the chat button at the bottom of the site or app, click it, and you can speak with an agent in Bengali right away. You'll typically be connected within 2 to 5 minutes. You can also reach us by email at support@123av.express. Live chat is best for urgent matters, but email works better when you need to submit detailed complaints or send documents. The Help Center also has ready-made answers to many common issues, so you can often find what you need without waiting for support — even in the middle of the night. All support agents speak Bengali, so there's no need to write in English.

123av | Privacy Policy and How Your Data Is Protected

Table of Contents

Data Collection
Purpose of Data Use
Cookie Policy
Sharing with third parties
Data Retention Period
Your Rights
Child Protection
Security Measures
Policy Updates
Contact

Have questions? Ask us via live chat.

Important Notice: This Privacy Policy 123av Applicable to use of the website and mobile app. By using the platform, you are deemed to have accepted this policy. For any questions about your data, contact us at support@123av.express.

What Data Is Collected

123av Certain information is collected to deliver services and ensure security. This data comes from two sources — what you provide directly, and what is automatically recorded while you use the platform.

Data Type	Example	Required?
Identity information	Name, date of birth, NID number	Yes
Contact information	Mobile number, email address	Yes
Payment Information	BKash/Nagad number, bank account	Yes
Device Information	IP address, browser, operating system	Automatic
Usage Data	Bet history, game logs, login times	Automatic
Communication Records	Support chat logs, email	Part of the Service

Please Note: Full payment card or mobile banking numbers 123av- servers — only transaction references are retained.

How and Why Your Data Is Used

Data collected is used only for specified purposes. 123av Your data is never used for unrelated purposes.

Account creation & verification: The information provided at registration is used to confirm your identity and complete the KYC process.
Payment Processing: Payment information is used solely to process deposits and withdrawals securely.
Service quality improvement: Usage patterns are analysed to continuously improve the platform.
Security Assurance: Data is monitored to prevent fraud, unauthorized access, and money laundering.
Compliance with legal obligations: Certain data must be retained to meet licensing and regulatory authority requirements.
Informing you of relevant offers: Promotions are tailored to your preferred betting type — you can opt out of this at any time.

Cookie & Tracking Policy

123av Cookies are used on the website and app. These are small text files stored on your device that help the platform remember your preferences.

Essential Cookies: Maintaining your login session and storing security tokens are essential for the platform to function — these cookies cannot be disabled.
Performance Cookies: Used to monitor page load times and errors — no personal information is involved.
Preference cookies: Remembers your language settings, theme, and other preferences — and can be disabled at any time.
Analytics Cookies: To understand which games or sections are most used — no individual user is identified in this process.

Cookie Controls: You can disable non-essential cookies from your browser settings. However, turning off certain cookies may affect how some platform features function.

Sharing Data with Third Parties

123av Does not sell your personal data. In the limited circumstances below, certain information may be shared with specific parties:

Payment providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
Identity Verification Service: As part of the KYC process, data may be shared with licensed verification agencies.
Legal authorities: Data disclosure may be legally required to comply with court orders or regulatory demands.
Game Providers: Minimal data is shared with game developers to enable participation in specific games — they are also bound by their own privacy policies.

To be clear: 123av Never sells or shares your personal information with advertisers or marketing companies.

Data Retention Period

How long your data is retained depends on the type of information and applicable legal requirements.

Data for active accounts is retained for as long as the account remains open.
Upon account closure, general personal data is deleted after 5 years.
Financial transaction records are kept for a minimum of 7 years due to legal obligations.
Data relevant to fraud cases or investigations may be retained for an extended period.

Your Rights & Controls

123av-regarding your personal data, you have clear and enforceable rights — not just on paper, but in practice.

Right to Access

You may request to know what information is stored in your account. Responses are typically provided within 30 days.

Right to Rectification

Contact support to correct any inaccurate or outdated information. Valid updates will be applied promptly.

Right to Erasure

You may request account closure along with deletion of your data — everything not required to be retained by law will be permanently removed.

Right to object to processing

You can directly request to opt out of marketing communications or certain types of data use.

Data Portability

You may request an export of your data in a standard, portable format.

Right to withdraw consent

Where your data is being used based on your consent, you may withdraw that consent at any time.

Child Protection

123av Services are strictly available to users aged 18 and above only.

No one under 18 may create an account — age is verified at the time of registration.
If any data is inadvertently collected from a minor, it will be deleted immediately.
Parents or guardians can contact support directly if they have any concerns.

Data Security Measures

Protecting Your Data 123av Both technical and organizational measures have been put in place.

256-bit SSL TLS Encryption: All data transfers take place over fully encrypted channels.
Firewall & intrusion detection: Multiple layers of security are in place to prevent unauthorized access to servers.
Regular Security Audits: A dedicated third-party team regularly conducts vulnerability assessments and testing.
Staff Training: Only authorized personnel have access to sensitive data, and all staff have signed confidentiality agreements.
Data breach response plan: A response plan is in place to act quickly in the event of any incident.

SSL/TLS Encryption Firewall protected Secure data center KYC verified

Privacy Policy Updates

123av This policy may be updated when necessary. Members will be notified before any significant changes take effect.

Any updates to the policy will be published on this page with the date noted.
Registered mobile numbers or email addresses will be notified of any significant changes.
Continued use of the platform after any changes constitutes acceptance of the updated policy.

This Privacy Policy was last 1 January 2026 updated on.

Contact Us

For any questions or requests related to data privacy, contact us directly.

Email: support@123av.express
Live chat: 24/7 directly on the platform
Help Centre: /help-center

We will endeavour to respond to your request within 30 days of receipt.

123av's Commitment to Protecting Your Data

It's natural to feel hesitant about sharing personal information on online platforms — especially on betting or gaming sites where payment details are also required. Security concerns are completely understandable. 123av This matter is taken very seriously.

The most common concern is — will my data be shared with anyone else? 123av-the clear answer is no. Your name, mobile number, and payment details are never passed to advertisers or third parties. The only exception is payment gateways — to send or receive funds via bKash or Nagad, minimal information must be shared with that service, and solely for the purpose of completing the transaction.

Another common question is whether KYC verification is really necessary. The short answer is yes — and it's actually there to protect you. If someone tries to open an account in your name and withdraw funds, KYC verification stops that from happening. 123av-the KYC process is quick and straightforward — simply submit a photo of your NID or passport, and verification is typically completed within 24 hours.

There are also some common misconceptions about cookies. Many people assume cookies are spyware or a way to steal personal information. In reality, 123avThe cookies used on this platform are primarily for keeping your login session active — so you don't have to sign in again on every page. Performance cookies help identify slow-loading pages so they can be fixed. None of this reveals your personal identity in any way.

Overall, 123av-'s data protection measures align with the highest industry standards. If you still have questions or concerns, don't hesitate to reach out to our support team directly — we're committed to giving you honest answers.

123av Privacy Policy — How Your Information Is Protected

How 123av protects your information